Tram Service Terms

These Terms & Conditions govern your use of Green Field Tram Services (the “Tram Service”), including ticket purchases, real‑time tracking, and onboard conduct. By using the Tram Service, you agree to these terms. We reserve the right to suspend or ban any rider who violates safety or operational rules.

Interpretation and Definitions

Interpretation

Words with initial capital letters have defined meanings. The definitions apply whether singular or plural.

Definitions

For these Terms & Conditions:

• Account means a registered rider profile used to access our mobile app or website for ticket purchases and journey planning.
• Affiliate means any entity that controls, is controlled by, or is under common control with Green Field Tram Services, where “control” means ownership of 50% or more of shares or voting rights.
• Company (referred to as “We”, “Us”, or “Our”) refers to Green Field Tram Services LTD, 3546 Co Rd 324, McKinney, TX 75069, United States.
• Cookies are small files placed on your device to improve website functionality and remember preferences.
• Country refers to Texas, United States.
• Device means any computer, smartphone, or tablet used to access our digital services.
• Personal Data is any information relating to an identified or identifiable individual, such as name, email, payment info, or travel patterns.
• Service refers to the Tram Service website, mobile app, and onboard amenities.
• Service Provider means third‑party companies that process data on our behalf (e.g., payment processors, analytics).
• Usage Data includes automatically collected information like IP address, trip timestamps, and route preferences.
• Website refers to https://greenfieldtram.com/
• You means the individual using the Tram Service, or the entity on whose behalf they act.

Rider Data & Privacy

Types of Rider Data

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information to facilitate ticketing and communication:

• Email address
• First name and last name
• Phone number
• Payment card details (processed by PCI‑compliant partners)
• Usage Data

Usage Data

Usage Data is collected automatically when you interact with our digital platforms or board a tram with a registered smart card. It may include:

• Device IP address, browser type, pages visited, time and date of access.
• Tram boarding and alighting locations, route numbers, and timestamps for fare validation.
• Mobile device identifiers and operating system version.

Tracking Technologies and Cookies

We use Cookies and similar tracking to improve service performance, remember login status, and analyse rider behaviour. You may disable cookies in your browser settings, but some features (e.g., ticketless boarding) may not function properly.

• Essential Cookies: Required for secure authentication and fare payment.
• Functionality Cookies: Remember your preferred language or favourite routes.
• Analytics Cookies: Help us understand crowding and schedule optimisation (anonymised).

Use of Your Information

The Company may use Personal Data to:

• Process ticket purchases and validate fare media.
• Manage your Account and provide journey history.
• Send service alerts, delay notifications, and safety updates.
• Improve tram schedules, routes, and capacity planning.
• Prevent fraud, fare evasion, and enforce these Terms.
• Comply with legal obligations (e.g., incident reporting to transit authorities).

Retention of Your Personal Data

We retain Personal Data only as long as necessary for the purposes outlined. Transaction records are kept for 3 years to comply with tax and audit requirements. Usage Data for route optimisation is anonymised after 12 months.

Data Transfer & Security

Your information may be processed on servers located in the United States. We take all reasonable steps to ensure secure handling, including encryption and access controls. By using our Service, you consent to this transfer.

Delete Your Account

You may request deletion of your rider account by contacting customer support. Certain data (e.g., safety incident reports) may be retained as required by law.

Disclosure to Authorities

We may disclose Personal Data to law enforcement or transit regulators if required by court order, to prevent imminent harm, or to investigate fare evasion or vandalism.

Security of Your Personal Data

While we implement industry‑standard safeguards, no method of transmission over the Internet is 100% secure. You are responsible for keeping your account credentials confidential.

Minors & Unaccompanied Travel

Children under 12 must be accompanied by an adult (18+). Riders aged 12–17 may travel alone but are subject to the same Code of Conduct. Parents/guardians are liable for any violations by minors. We do not knowingly collect personal information from children under 13 without verifiable parental consent.

Third‑Party Services

Our website may link to third‑party apps (e.g., mapping services, payment gateways). We are not responsible for their privacy practices. Please review their terms before use.

Changes to These Terms

We may update these Terms from time to time. Material changes will be announced via email or in‑app notification. The “Last updated” date at the top of this page will reflect the revision. Continued use of the Tram Service after changes constitutes acceptance.

Contact Tram Operations

If you have questions about these Terms, wish to report an incident, or request account deletion, please contact us: